Training / Management Trainings / Negotiation Techniques

WHO SHOULD ATTEND: 
All staff in company representation and customer relations.
 
BENEFITS:
Producing effective and creative solutions has a great importance in customer relations to overcome the challenges. The aim of this seminar is; making participants gain the abilties and knowledge required in order to understand the other side,to resolve conflicts and to compromise in a practical way.

CONTENT :

  • Concept of Communication
  • Body Language
  • Self-knowledge
  • Understanding the opposite side
  • Interaction skills
  • Dealing with Customer Excuses 
  • Negotiations with different types of customers / practise
  • Conflict Management
  • Key Skills Dealing with Conflicts 
  • Effective Conflict Resolution
  • Persuasion Skills
  • Techniques that should be applied during negotiations 
  • Complementary Elements of Negotiations
  • Stages in Negotiations and Settlements 
 
 
DURATION: 1-2 DAY
 
 



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